FREQUENTLY ASKED QUESTIONS

 

HOW DO I BOOK AN APPOINTMENT

Please book online or ring 9890 7887 to schedule an appointment with our receptionist or book an appointment on our website.

Every effort will be made to accommodate your preferred time and medical professional. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your medical professional has been called away. Longer consultation times are available, please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organize this for you. Please let us know when you make the appointment.

HOW DO I ACCESS AFTER HOURS SERVICES?

If you require medical attention after hours, please ring our after hours doctor at 8724 6300. For emergencies ring 000 or attend the closest hospital to you.

HOW DO I GET MY TEST RESULTS?

Patients are required to return for a consultation to obtain test results, preferably with the doctor who ordered your tests. If any results are abnormal and/or require urgent attention we will recall you.

WHAT KIND OF MEDICAL INVESTIGATIONS DO YOU PERFORM?

Our practice doctors can perform electrocardiograms (ECG), ultrasounds, lung function testing, and blood collection for pathology and pregnancy tests.

 

X-Rays, CT scans, mammograms, sleep study, smoking cessation, and endoscopy tests can be arranged elsewhere when needed.

HOW CAN YOU HELP ME WITH CHRONIC DISEASE PREVENTION?

We are committed to helping our patients prevent the development of chronic disease. We encourage you to take advantage of our practice nurses and the time you spend with your doctor to “measure up” and have your modifiable lifestyle factors assessed. We can also offer cardiovascular risk and diabetes risk assessments. Please look for these tools in the waiting area or ask our receptionist.

HOW CAN I TRANSFER MY MEDICAL RECORDS ELSEWHERE?

If you require a copy of your records to be sent elsewhere, our practice sends a summary for free, but may charge up to $ 66 for preparing complete records.

HOW DO YOU KEEP MY MEDICAL INFORMATION PRIVATE?

All doctors at the practice use the computerized Medical Records system to record information, order tests, provide prescriptions and file specialist reports. Our computers are password protected, and backed up daily. All information recorded at the surgery is confidential. We follow the Australian Federal Privacy Laws and Standards for the private health sector. A single A4 health summary sheet will be made available to you for free, further information will incur a charge. We have a Privacy Policy Brochure and a Written Practice Privacy Policy.